Result Portal
Empower your health with clear, AI-driven insights.
In the fast-paced world of neurology, timely and accurate diagnostics can be a matter of life and death. As AI technology continues to transform medical imaging, professionals face a new challenge: managing vast amounts of data quickly and effectively, while maintaining precision and compliance.
My Role
Lead Product Designer ​
Focus
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Ensure secure and compliant patient data management
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Improve accessibility to AI-analyzed results
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Enhance workflow efficiency with intuitive navigation for different user types
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Provide robust analytics for performance tracking
Background
The product was initially built to meet the needs of a single integrated customer who required efficient access and management of patient result reports. As the solution proved successful, it attracted attention from additional customers, revealing its potential for broader adoption and monetization.
Disclaimer
The content and designs presented in this portfolio may be protected by Non-Disclosure Agreements (NDAs). Certain details have been modified or omitted to maintain confidentiality. All proprietary information, including visuals, concepts, and data, is shared strictly for demonstration purposes and remains the intellectual property of the respective company.
Step 1: Customer Research Pipeline
​To prioritize backlog items and refine the product, the team initiated a structured customer research process called the Customer Research Pipeline. Through this initiative, they actively connected with interested customers to understand their usage of the current portal, gather feedback, and collect input on wishlist items. This continuous feedback loop ensures that future improvements align with real user needs and business growth opportunities.
Out Of 11 Customer Calls We Completed in 2024, we were able to identify and interview 4 user groups.
Operator
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Review orders and download exam results
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​Update patient information
​Physician
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Review positive results​
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Refer patients to specialists
​Program Manager
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Manage user and their access
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Check on site usage​
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Check on operator and physician performance
Internal User
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Manage their customers and their users
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Check on customer metrics
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​Troubleshoot and customer support
Step 2: Define the scope
To ensure effective prioritization, I collaborated with the Product and Engineering teams to develop proof of concepts, group related features, and break down large features into smaller, manageable releases. The Customer Success team, working closely with all customers, provided valuable insights on behalf of those we hadn't directly engaged with, ensuring a more comprehensive understanding of user needs.
Step 3: Sketches and wireframes
The Result Portal began with a straightforward goal: to provide customers with a seamless way to view and manage their patients' results. The initial MVP focused exclusively on the result view feature, addressing a critical gap in their workflow.
Building on this foundation, we gradually added essential functionalities such as downloading, exporting, sorting, and filtering results. This MVP successfully covered the most fundamental aspects of their work routine, enabling customers to enhance efficiency and improve patient care.
As we aimed to expand the product with advanced features, I created sketches to explore a scalable layout that could accommodate evolving use cases and support future growth.
Step 4: Design Iterations
01
Working with the team
Engineering team emphasized a few technical constraints and areas where UI adjustments could improve implementation efficiency, including
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Customized landing page for different user role, so they can start from the most-visited page
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Retrieve information from the database - there is a 5000 result cap and we need a way to communicate with customer that they may not see the full result list
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Start with an embedded report supported by PowerBi then slowly transition to a self-built report​
02
Prototyping and testing
I invited Sales and Customer Success team to an internal usability lab to test new features and layout concepts. We designed test plan for each user role and include different tasks to test the user flow and whether they can successfully perform those task​​s.
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Operator role: view, download patient result; update patient information; view their performance report
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Physician role: view high-resolution images in the image viewer and use assisted image tools; manage patient referrals and overdue checklist
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Program manager role: view performance report, export results to .csv, manage user list
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​Internal users: manage customers; use rapid exam tool to do troubleshooting
03
Iteration & Implementation
Based on feedback from all sources, I refined the interface to:
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Simplify navigation by introducing a clearer hierarchy and more intuitive user paths.
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Ensure scalability by implementing a modular design system that supports ongoing feature development.
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Enhance visual clarity through improved spacing, typography, and color use.
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Enhanced filtering mechanisms, allowing them to use "add/or" condition to apply multiple filters
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A refined toolbar, including search, filter, download and export functionality
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Integrated performance analytics dashboards for real-time insights.
04
Prior-to-release customer communication
​Prior to the release, we did another round of customer calls to communicate all the changes they could expect in the upcoming release. Worked with marketing and sales to update all the external training and sales materials. Marketing also provided some branding suggestions for the final touch-ups of the product​​
The Outcome
For Operators
1 / Simple result view
A results list displays basic patient information, including exam date, DOB, MRN, and site, providing operators with a quick overview. To enhance usability, search functionality and filters are available, allowing operators to efficiently locate specific patients.
2 / Easy patient management
The portal supports EHR integration, enabling operators to review patient orders and results seamlessly. Before an exam, operators can access returning patients' information to ensure better preparation. The platform also offers flexible report retrieval options, including individual report downloads after the point-of-care or bulk downloads for efficiency.
3 / Track their own performance and training
Operators can access their personalized performance reports, allowing them to review metrics such as the number of exams performed, average exam time, error rate, and compare their statistics against their peers for continuous improvement.
Example: Patient List
For Physicians
1 / Image viewer
The image viewer enables physicians to examine high-resolution images with advanced tools such as zoom, filters, and AI-assisted heat maps, supporting thorough and accurate diagnoses.
2 / Referral and overdue management
Patients with positive diagnoses or overdue exams appear in a separate list, allowing physicians to easily place exam orders or refer patients to specialists for further evaluation.
Example: Image Viewer
For Program Managers
1 / Staff management
As an admin user, a Program Manager can add, remove, and edit users within their organization, manage user access and permissions, and configure settings for specific sites or the entire organization.
2 / Performance report
Program Managers have access to comprehensive performance reports across operators, sites, and organizations. These reports include metrics such as diagnosability, error rate, exam volume, site usage, and physician exam orders, providing valuable insights for optimizing performance.
​Example: Analytics report
For Internal Users
1 / Customer Management
Customer Success Managers (CSMs) have access to customer accounts and their associated sites. They can view exam results, performance reports, and manage user access. A dedicated landing page allows CSMs to customize their view before accessing any patient health information. Additionally, they can "favorite" specific customers for quick access from the full customer list.
2 / Troubleshooting with customer
An exclusive tool called Rapid Exam Review is available for internal users to analyze insufficient exams and assist with customer troubleshooting. This tool provides access to insufficient exam images, allowing users to identify potential causes for diagnostic issues. By reviewing patterns, they can also detect potential malfunctions or hardware problems, ensuring prompt resolution and improved exam quality.​​
3 / Quality measurement
Each month, we select 200-400 exams for evaluation through our quality measurement tool. Authorized internal users can access and grade these images, comparing their diagnoses with AI-generated results to ensure the accuracy and reliability of the analysis system.
Miscellaneous
Improvements
1 / Navigation and tabs
New navigation improves the usability by presenting all the available feature based on the user access. It saves clicks compared to the old "hamburger" menu. The tabs presents a new way of presenting content and support future improvement as we grow the product. Users can easily notice new feature or functionality from this new navigation and tabs
2 / Customized user flows
Enhance the user experience by enabling users to customize their default landing page. An additional filter page has been introduced to minimize the risk of PHI exposure for internal users. Authorized users can also manage certain configurations for their organizations.
3 / Branding
Releases included branding updates featuring a new design system that unifies buttons and icons across the platform for a more consistent look and feel. We've also resolved color palette inconsistencies in specific UI elements and addressed several UI bugs carried over from the previous release to ensure a smoother user experience.